Legal
Privacy Policy
Draft — this document has been prepared for AVANOVA and is pending approval by the company's authorized representative and a qualified UAE legal adviser. Bracketed fields must be completed before publication.
1. Who We Are
This Privacy Policy applies to the AVANOVA website. The data controller is [registered legal company name to be confirmed], Dubai, United Arab Emirates. Contact: [verified email/phone to be inserted before approval].
2. Scope of This Policy
This policy explains how we handle personal information collected through this website — property enquiries, contact forms and browsing. It does not cover offline dealings or third-party websites we link to.
3. Information You Give Us
When you submit a property enquiry or contact form, we collect the details you provide: your name, email address, phone number and the content of your message, together with any property preferences you share.
4. Information Collected Through Website Operations
Our hosting provider may process standard technical logs (such as IP address, browser type and pages visited) to operate and secure the website. We do not currently run analytics or advertising trackers on this website.
5. Why We Use Your Information
We use your information to respond to your enquiry, provide requested property information, arrange viewings you ask for, and operate and secure the website. Our legal bases include your consent and our legitimate interest in responding to your request, consistent with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
6. Enquiry Handling and Communications
Enquiries are handled by AVANOVA advisors to respond to your specific request. We may contact you about your enquiry using the details you provided.
7. Marketing Communications
We will only send you marketing updates if you separately and explicitly opt in. Submitting a property enquiry does not sign you up for marketing, and you can withdraw consent at any time.
8. Service Providers
We use a website hosting provider to operate this site, which processes technical data on our behalf. We will update this section if we engage additional processors.
9. CRM Systems
We may later manage enquiries through a property CRM (such as PropSpace). If that integration is activated, we will update this policy to describe what is shared and why before it takes effect.
10. International Data Transfers
Depending on our hosting configuration, your information may be processed on servers located outside the UAE. The hosting region will be confirmed before launch and this section updated accordingly.
11. Data Retention
We keep enquiry information only as long as needed to handle your request and for a reasonable follow-up period. A detailed retention schedule will be confirmed before launch.
12. Security
We apply appropriate technical and organizational measures to protect your information, including encrypted connections (HTTPS) and restricted access to enquiry data.
13. Your Rights
You may request access to, correction of, or deletion of your personal information, and you may object to or restrict certain processing. To exercise these rights, contact us using the details in section 1.
14. Cookies and Similar Technologies
This website currently uses only strictly necessary technologies required for it to function. We do not use analytics, advertising or marketing cookies. If this changes, we will update this policy and request consent where required before enabling them.
15. Third-Party Websites
Our website may link to third-party sites (such as map or developer websites). We are not responsible for their content or privacy practices.
16. Children's Privacy
This website is intended for adults interested in property. We do not knowingly collect personal information from children.
17. Changes to This Policy
We may update this policy from time to time. The current version will always be published on this page with its effective date.
18. Contact and Effective Date
Effective date: [to be set on approval]. For privacy questions or requests, contact [verified contact to be inserted].